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INDEPENDENT LIVING SERVICES

DEAF AND HARD OF HEARING

ABOUT US

VIABILITY's Deaf and Hard of Hearing Independent Living Services (DHILS) include a variety of services for the Deaf and Hard of Hearing community. We accept referrals from other agencies and individuals may self-refer by visiting or contacting our offices. 

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OUR SERVCES INCLUDE:

 

Caregivers may be family members or patrons in the community. Some apply, other are referred to us. Caregivers will receive ongoing education, a tax-exempt stipend, and ongoing support from VIABILITY staff and resources.

Self-Advocacy: Learn how to access deaf-friendly community resources, understand how to define the differences between wants and needs, know how to stand up for yourself, make good decisions, and solve problems.

Communication: Learn American Sign Language (ASL), reading and writing in English, ask for and schedule sign language interpreters, use video phones, and relay services.

 

Money Management: Make and follow a budget, use banking services, understand how credit works, and pay bills online. 

 

Benefits Counseling: Understand the eligibility for entitlement programs, such as the Massachusetts Supplemental Nutrition Assistance Program (SNAP), Supplemental Security Income benefits, MassHealth, and others.

Social Skills: Interact with hearing people, have good hygiene, be polite, and understand body language and social cues.

Daily Living Skills: Learn to do housekeeping, laundry, shopping, and simple meal preparation. 

 

ABOUT US

TO QUALIFY

 

 

Caregivers may be family members or patrons in the community. Some apply, other are referred to us. Caregivers will receive ongoing education, a tax-exempt stipend, and ongoing support from VIABILITY staff and resources.

* You must be at least 18 years old.

* You must identify as deaf or hard of hearing.

* You must not qualify for other state agency funding such as Massachusetts Department of Mental Health (DMH) or Massachusetts Developmental Services (DDS). 

* You must currently reside in the Western Massachusetts or Berkshire region.

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NEW MCDHH COMMISSIONER INTERACTS WITH HOLYOKE DHILS COMMUNITY AT ICE CREAM SOCIAL

They wait for the presentation to begin. The room is relatively quiet, but conversations are plentiful. Hand gestures are boisterous and facial expressions are animated. Nearly 20 members from the Deaf and Hard of Hearing Independent Living Services community – ranging in age from young adults to seniors – came to 302 High St. in Holyoke on May 30 to meet the new Massachusetts Commission of Deaf and Hard of Hearing, Commissioner Stephen A. Florio. He took the post in February.

To read more about the people we serve, go to "Latest News."

CONTACT US

302 HIGH ST, 4TH FLOOR
HOLYOKE, MA 01040

(413) 650-5365

Director: Nicole Nelson
nnelson@viability.org

AFC
HOLYOKE

2 SOUTH ST, SUITE 290
PITTSFIELD, MA 01201

(413) 418-3785

Director: Victoria Fisher
vfisher@viability.org

AFC PITTSFIELD

VIABILITY

Headquarters

5 Franklin Street

Northampton, MA 01060

TEL: (413) 584-1460

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